Refund policy

Last updated: October 21, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns within 30 days of receipt are free. We'll email you a prepaid return label at no cost.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging with all included accessories. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@arvanasensors.com. If your return is accepted, we'll send you a free return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at support@arvanasensors.com.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom or special-order products cannot be returned. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. As above, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@arvanasensors.com.